Warranty

Limited Lifetime Warranty Against Manufacturer’s Defect – Loupes (Applicability dependent upon product evaluation)

SurgiTel / GSC (the “Company”) guarantees that the Product will be free from defects in material, construction, and design for the limited lifetime of the Product.

Who May Use This Warranty?

The Company extends this limited lifetime warranty to the original purchaser of the Product as identified in the Company’s records. This warranty does not extend to, and it is not transferable to, any subsequent users or purchasers of the Product.

What Does This Warranty Cover?

This limited lifetime warranty applies to defects in materials, construction, and workmanship for the reasonable service life of the Product under normal intended use, as determined by SurgiTel following evaluation of the Product condition, age, use history, and overall serviceability.

Covered items may include, but are not limited to Optical seals, Hinges, Bond of telescopes to carrier lenses, Carrier lens breakage resulting from defects in materials or workmanship, Collimation, Structural frame defects related to materials or workmanship.

Exclusions

• Damage, breakage, or failure resulting from:
  1. mistreatment
  2. misuse
  3. neglect
  4. tampering
  5. failure to follow Product user manuals, maintenance instructions, or warnings
  6. unauthorized modifications or repairs performed by the purchaser or a third party without the Company’s prior written consent
  7. accidental damage
  8. improper shipping or handling
  9. cosmetic damage not affecting product functionality
  10. normal wear and tear beyond the Product’s reasonable service life as determined by SurgiTel
• Replaceable maintenance, consumable, or wearable items including, but not limited to: nose pads, ear socks, saddles, light adaptors, retainer straps, side shields, cables, batteries, and similar auxiliary items.

Remedies

If the Company determines that the Product (or its parts) is defective and qualifies for coverage under this limited lifetime warranty, the Company will, at its sole discretion:

1. repair the defective Product or part(s); or
2. replace the defective Product or part(s) with a new, refurbished, or functionally equivalent Product or part(s).

The Company reserves the sole right to determine whether a Product qualifies
for warranty coverage under the terms of this warranty.

 

HOW CAN THE PURCHASER OBTAIN WARRANTY SERVICE?

For initiation of a warranty claim in the USA and Canada please contact:
SurgiTel/GSC
77 Enterprise Drive
Ann Arbor MI 48103
P 800-959-0153
support@surgitel.com

To initiate a warranty claim internationally, please reach out to your local distributor. If there is no distributor in your current country of residence, please contact GSC/SurgiTel customer support.

Click here to find your local distributor: International Distributors

Manufacturer’s Warranty Against Defect – Lights

Who May Use This Warranty?

The Company extends this warranty to the original purchaser of the Product as identified in the Company’s records. This warranty does not extend to, and it is not transferable to, any subsequent users or purchasers of the Product.

What Does This Warranty Cover?

Headlights / Battery Housing & Electronics / Cable (non-battery items) are warranted against manufacturer’s defects for three years.

Defective units will be repaired or replaced by the Company or its authorized representative. The Company has the sole and final decision in determining if a unit is defective or not and whether the unit will be repaired or replaced with similar equipment.

Lithium-ion batteries are an expendable part and are not considered defective by exhibiting diminished capacity. This is an expected function of the battery cell. However, batteries are expected to perform to a level associated with an average usage cycle. Thus, batteries are guaranteed by warranty during the first year of use to meet or exceed expected performance for average use. Batteries which do not perform as expected may be replaced.

What is Not Covered by This Warranty?

This warranty does not cover damage, breakage, or failure resulting from:

(i) mistreatment;
(ii) misuse;
(iii) neglect;
(iv) tampering;
(v) improper shipping or handling to us for repair;
(vi) failure to follow the product user manuals, maintenance instructions, or warnings;
(vii) unauthorized modifications or repairs by the purchaser or a third party without the Company’s prior written consent;
(viii) normal wear and tear; or
(ix) external causes such as accidents, abuse, or other actions or events beyond the Company’s reasonable control.

For initiation of a warranty claim in the USA and Canada please contact:
SurgiTel/GSC
77 Enterprise Drive
Ann Arbor MI 48103
P 800-959-0153
support@surgitel.com

To initiate a warranty claim internationally, please reach out to your local distributor. If there is no distributor in your current country of residence, please contact GSC/SurgiTel customer support.

Click here to find your local distributor: International Distributors

Limited Lifetime Warranty Against Manufacturer’s Defect – Stools

Who May Use This Warranty?
The Company extends this limited lifetime warranty to the original purchaser of the Product as identified in the Company’s records. This warranty does not extend to, and it is not transferable to, any subsequent users or purchasers of the Product.

What Does This Warranty Cover?
This warranty guarantees that the stool assembly (excluding replaceable parts) will be free from defects in material, construction, and design for the limited lifetime of the product.
• Stool Assembly: Covered for the lifetime against manufacturer’s defects.
• Seat and Armrest Material: Covered for three years against manufacturer’s defects.

If the Company determines that the Product (or its parts) are defective and covered under this warranty, the Company will, in its sole discretion, either (i) have the defective Product or part(s) repaired by the Company or its authorized representative, or (ii) replace the defective Product or part(s) with a new or refurbished Product or part(s).

What is Not Covered by This Warranty?
This warranty does not cover damage, breakage, or failure resulting from:
(i) mistreatment;
(ii) misuse;
(iii) neglect;
(iv) tampering;
(v) improper shipping or handling to us for repair;
(vi) failure to follow user manuals, maintenance instructions, or warnings;
(vii) unauthorized modifications or repairs;
(viii) normal wear and tear, including wear of seat or arm materials after warranty term; or
(ix) external causes such as accidents, abuse, or other actions or events beyond the Company’s reasonable control.

For initiation of a warranty claim in the USA and Canada please contact:
SurgiTel/GSC
77 Enterprise Drive
Ann Arbor MI 48103
P 800-959-0153
support@surgitel.com

 

USA and Canada Accessory Warranty Information

Accessories including but not limited to curing filters, adapters, and WD caps, are covered by a one-year warranty.

For initiation of a warranty claim in the USA and Canada please contact:
SurgiTel/GSC
77 Enterprise Drive
Ann Arbor MI 48103
P 800-959-0153
support@surgitel.com

To initiate a warranty claim internationally, please reach out to your local distributor. If there is no distributor in your current country of residence, please contact GSC/SurgiTel customer support.

Click here to find your local distributor: International Distributors

• Repair or attempted repair of products by non-SurgiTel staff, including supergluing product parts together. (There may be a separate repair charge for separating glued together parts)
• Deterioration or failure due to misuse or improperly following instructions and/or warnings found in the instructions for use.
• Accidents/conditions of use considered abusive by GSC, including nicks and scratches on optical surfaces.
• Product made to incorrect specifications as supplied by the customer (e.g., eye prescription, interpupillary distance, working distance, other specs).
• Any attempt to repair lights or light power sources other than with SurgiTel will void the warranty.
• Repair or replacement of items after their known life.
• Normal wear and tear of the product.
• The use of non-recommended cleaning products will void the warranty. Check Manuals and Instructions for the current recommended cleaning procedure.

• SurgiTel warranties its products from defects in material and workmanship through limited repair and/or the replacement of defective parts.
• At its sole discretion, SurgiTel will either repair or replace the product or repair or replace the necessary parts found to be defective.
• Prompt inspection and reporting of missing or damaged product(s) should be reported to the shipping carrier and SurgiTel within 3 days of receipt.
• SurgiTel accepts no responsibility for items claimed to be missing more than 3 days after receipt.
• The warranty is only valid with proof of purchase from an Authorized SurgiTel Dealer.
• For purchases outside the US, please contact your local distributor for warranty information.
• Note: Before sending the product back to SurgiTel, see the Repair Section on Support page. An evaluation fee will be issued for non-warranty issues.

USA and Canada Customer Satisfaction Trial Period

• SurgiTel offers a conditional trial period from the date of receipt by the customer.
• Trial Period by Product: Galilean and UltiView Telescopes 45 days, ErgoDeflection and Ergo IQ Telescopes 60 days, Headlights 45 days, Stools 45 days, SurgiCams 14 days
• The trial period allows for one exchange or one full refund of the product only (less applicable shipping & handling, restocking charges).
• The trial period does not extend past the originally purchased product (i.e. the customer will not get another trial period on the exchanged product).
• Products returned during the trial period must be in original condition including all product accessories, all product components and manuals.
• Eyeglass prescriptions, X-ray filters and special-order items are non-refundable.
• If the returned item is missing or has been damaged or altered, the full charge for the product may be assessed to the customer at the sole discretion of SurgiTel/GSC.