Loupes
USA and Canada Loupe Warranty Information
Limited Lifetime Warranty Against Manufacturer’s Defect – Loupes (Applicability dependent upon product evaluation)
SurgiTel / GSC (the “Company”) guarantees that the Product will be free from defects in material, construction, and design for the limited lifetime of the Product.
Who May Use This Warranty?
The Company extends this limited lifetime warranty to the original purchaser of the Product as identified in the Company’s records. This warranty does not extend to, and it is not transferable to, any subsequent users or purchasers of the Product.
What Does This Warranty Cover?
This warranty guarantees that the Product will be free from defects in material, construction, and design for five years. This includes but is not limited to the following: optical seals, hinges, bond of telescopes, carrier lenses, collimation, and frames.
Notwithstanding the foregoing, all frames contain parts that are considered replaceable maintenance parts and are excluded from this warranty. These items include, but are not limited to, nose pads, ear socks, light adaptors, and auxiliary items such as retainer straps and side shields.
If the Company determines that the Product (or its parts) are defective and covered under this warranty, the Company will, in its sole discretion, either (i) have the defective Product or part(s) repaired by the Company or its authorized representative, or (ii) replace the defective Product or part(s) with a new or refurbished Product or part(s).
What is Not Covered by This Warranty?
This warranty does not cover damage, breakage, or failure resulting from: (i) mistreatment; (ii) misuse; (iii) neglect; (iv) tampering; (v) improper shipping or handling to us for repair; (vi) failure to follow the product user manuals, maintenance instructions, or warnings; (vii) unauthorized modifications or repairs by the purchaser or a third party without the Company’s prior written consent; (viii) normal wear and tear; or (ix) external causes such as accidents, abuse, or other actions or events beyond the Company’s reasonable control. Repairs needed after a product’s useful lifetime are generally considered to result from normal wear and tear.
HOW CAN THE PURCHASER OBTAIN WARRANTY SERVICE?
For initiation of a warranty claim in the USA and Canada please contact:
SurgiTel/GSC
77 Enterprise Drive
Ann Arbor MI 48103
P 800-959-0153
support@surgitel.com
To initiate a warranty claim internationally, please reach out to your local distributor. If there is no distributor in your current country of residence, please contact GSC/SurgiTel customer support.
Click here to find your local distributor: www.surgitel.com/international-distributors
Lights
USA and Canada Light Warranty Information
Manufacturer’s Warranty Against Defect – Lights
Who May Use This Warranty?
The Company extends this warranty to the original purchaser of the Product as identified in the Company’s records. This warranty does not extend to, and it is not transferable to, any subsequent users or purchasers of the Product.
What Does This Warranty Cover?
Headlights / Battery Housing & Electronics / Cable (non-battery items) are warranted against manufacturer’s defects for three years.
Defective units will be repaired or replaced by the Company or its authorized representative. The Company has the sole and final decision in determining if a unit is defective or not and whether the unit will be repaired or replaced with similar equipment.
Lithium-ion batteries are an expendable part and are not considered defective by exhibiting diminished capacity. This is an expected function of the battery cell. However, batteries are expected to perform to a level associated with an average usage cycle. Thus, batteries are guaranteed by warranty during the first year of use to meet or exceed expected performance for average use. Batteries which do not perform as expected may be replaced.
What is Not Covered by This Warranty?
This warranty does not cover damage, breakage, or failure resulting from: (i) mistreatment; (ii) misuse; (iii) neglect; (iv) tampering; (v) improper shipping or handling to us for repair; (vi) failure to follow the product user manuals, maintenance instructions, or warnings; (vii) unauthorized modifications or repairs by the purchaser or a third party without the Company’s prior written consent; (viii) normal wear and tear; or (ix) external causes such as accidents, abuse, or other actions or events beyond the Company’s reasonable control.
For initiation of a warranty claim in the USA and Canada please contact:
SurgiTel/GSC
77 Enterprise Drive
Ann Arbor MI 48103
P 800-959-0153
support@surgitel.com
To initiate a warranty claim internationally, please reach out to your local distributor. If there is no distributor in your current country of residence, please contact GSC/SurgiTel customer support.
Click here to find your local distributor: www.surgitel.com/international-distributors
Accessories
USA and Canada Accessory Warranty Information
Accessories including but not limited to curing filters, adapters, and WD caps, are covered by a one-year warranty.
For initiation of a warranty claim in the USA and Canada please contact:
SurgiTel/GSC
77 Enterprise Drive
Ann Arbor MI 48103
P 800-959-0153
support@surgitel.com
To initiate a warranty claim internationally, please reach out to your local distributor. If there is no distributor in your current country of residence, please contact GSC/SurgiTel customer support.
Click here to find your local distributor: www.surgitel.com/international-distributors
Further Details
Not Covered:
- Repair or attempted repair of products by non-SurgiTel staff, including supergluing product parts together. (There may be a separate repair charge for separating glued together parts)
- Deterioration or failure due to misuse or improperly following instructions and/or warnings found in the instructions for use.
- Accidents/conditions of use considered abusive by GSC, including nicks and scratches on optical surfaces.
- Product made to incorrect specifications as supplied by the customer (e.g., eye prescription, interpupillary distance, working distance, other specs).
- Any attempt to repair lights or light power sources other than with SurgiTel will void the warranty.
- Repair or replacement of items after their known life.
- Normal wear and tear of the product.
- The use of non-recommended cleaning products will void the warranty. Check Manuals and Instructions for the current recommended cleaning procedure.
Other details:
- SurgiTel warranties its products from defects in material and workmanship through limited repair and/or the replacement of defective parts.
- At its sole discretion, SurgiTel will either repair or replace the product or repair or replace the necessary parts found to be defective.
- Prompt inspection and reporting of missing or damaged product(s) should be reported to the shipping carrier and SurgiTel within 3 days of receipt.
- SurgiTel accepts no responsibility for items claimed to be missing more than 3 days after receipt.
- The warranty is only valid with proof of purchase from an Authorized SurgiTel Dealer.
- For purchases outside the US, please contact your local distributor for warranty information.
- Note: Before sending the product back to SurgiTel, see the Repair Section on Support page. An evaluation fee will be issued for non-warranty issues.
Customer Satisfaction Trial Period
USA and Canada Customer Satisfaction Trial Period
- SurgiTel offers a conditional trial period from the date of receipt by the customer.
- Trial Period by Product: Telescopes 45 days, Headlights 45 days, SurgiCams 14 days
- The trial period allows for one exchange or one full refund of the product only (less applicable shipping & handling, restocking charges).
- The trial period does not extend past the originally purchased product (i.e. the customer will not get another trial period on the exchanged product).
- Products returned during the trial period must be in original condition including all product accessories, all product components and manuals.
- Eyeglass prescriptions, X-ray filters and special-order items are non-refundable.
- If the returned item is missing or has been damaged or altered, the full charge for the product may be assessed to the customer at the sole discretion of SurgiTel/GSC.
